Rich Reynolds is the SVP of Global Customer Success at Exiger, leading post-sale strategy and execution for the Commercial business. With over 20 years in SaaS, he’s an expert in scaling Customer Success functions to drive retention, expansion, and long-term value. Rich emphasizes data-driven engagement, partnering across teams to ensure a seamless customer journey. Prior to Exiger, he held executive roles at 2U and Modernizing Medicine, where he led major transformation efforts and built scalable success models. At Exiger, he’s focused on building a proactive, efficient Customer Success engine that improves retention, boosts product adoption, and delivers measurable customer impact.